Job Title: Inside Sales Representative

Location: Canton, MI (Hybrid: 3 days in office, 2 days remote)
Department: Sales
Reports To: VP Market Strategy & Innovation
FLSA: Exempt

Company Overview

Founded in 1986 and headquartered in Canton, Michigan, we are a global leader in the color solutions industry, with additional facilities in Minneapolis, Minnesota and Honselersdijk, the Netherlands. The company is certified to ISO 9001 and ISO 14001 standards, demonstrating its commitment to quality and environmental management. Specializing in the creation and supply of various colorants, we offer a diverse product line that includes high-performance liquid dyes, water-based pigment dispersions, and innovative non-staining colorants. These products are globally registered and widely used in industries such as seed coating, fertilizers, crop protection, non-woven textiles, and many more, where superior performance and regulatory compliance are essential.

Job Description

As the Inside Sales Representative, you will play a crucial role in supporting our sales efforts while also managing various administrative functions. This hybrid position combines responsibilities from inside sales and administrative roles to ensure seamless operations within the sales department.

Key Responsibilities

• Sales Support and Customer Relationship Management:
  • Increase sales revenue and profit margins of existing, small to mid-size accounts by ensuring their needs are met and providing product recommendations based on technical compatibility, regulatory compliance, and other pertinent considerations.
  • Achieve sales quota of new clients and produce revenue and profit margins by nurturing these new connections.
  • Provide basic technical support and assist with troubleshooting as needed.
  • Utilize eChempax CRM software to update customer information, enter prospective customers, create and update quotations, and manage sample requests.
  • Actively prospect for new clients using digital lead services, business directories, and web searches.
    
• Product and Market Knowledge:
  • Develop a strong understanding of our products, including dyes and pigments, to suggest the best-suited products based on customer needs.
  • Stay informed about industry trends, regulations, and competitive products to provide relevant insights to customers.
    
• Continuous Improvement:
  • Participate in ongoing training to enhance job-related skills and knowledge, ensuring that all tasks are completed efficiently and in compliance with safety and regulatory requirements.
  • Contribute to the continuous improvement of internal processes, particularly in relation to sales and customer service.

Qualifications

• Education:
  • Bachelor’s degree in business, Chemistry, or a related field preferred.
  • High school diploma with 3 years of equivalent experience in an office environment may be considered.
• Skills and Experience:
  • Proven ability to build strong customer relationships and deliver excellent customer service.
  • Strong organizational, analytical, and problem-solving skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Teams, SharePoint) and basic knowledge of WordPress; knowledge of CRM software such as Salesforce or HubSpot. eChempax experience is a plus.
  • Excellent written and verbal communication skills, with the ability to handle sensitive issues professionally.
  • A self-starter with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Willingness to learn about the specialty chemical industry, including colorants and market trends.
    
• Additional Requirements:
  • Ability to work well across functions, including sales, R&D, and supply chain.
  • Ability to travel as needed, up to 10% of the time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.