Position: Parts Department Assistant Manager
Department: Parts Department
Location: Conroe, TX

We help contractors and equipment providers in the vegetation management industry by supplying top-tier mulching equipment. Since the 1970s, we've earned our reputation as a reliable partner in the industry thanks to our unparalleled support and expert application guidance.

Job Summary: The Parts Department Assistant Manager is responsible for providing excellent customer service and support to clients in the heavy equipment industry, specifically focusing on vegetation management equipment. This role involves managing inventory, processing orders, and ensuring timely delivery of parts. The ideal candidate will have a strong background in parts management, excellent communication skills, and a keen eye for detail.

Key Responsibilities:
• Customer Service: Assist customers with parts inquiries, orders, and returns, ensuring a high level of satisfaction.
• Inventory Management: Maintain accurate inventory records, conduct regular stock checks, and ensure the availability of necessary parts.
• Personnel Management: Actively manage a team of 3-6 parts department employees for efficiency, performance, and growth.
• Order Processing: Process orders accurately and efficiently, coordinating with suppliers and logistics to ensure timely delivery.
• Technical Support: Provide technical assistance to customers, helping them identify the correct parts and solutions for their equipment.
• Documentation: Maintain detailed records of transactions, communications, and inventory movements.
• Collaboration: Work closely with sales, service, and logistics teams to ensure a seamless customer experience.
• Problem Solving: Address and resolve customer issues promptly and effectively, escalating to management as necessary.
• Continuous Improvement: Identify opportunities to improve processes and increase efficiency within the parts department.

Qualifications:
• Education: High school diploma or equivalent; additional technical training or certification in heavy equipment parts management is a plus.
• Experience: Minimum of 2 years of direct experience in parts support in the heavy equipment industry, preference will be given to candidates with experience with mulching equipment.
• Skills: Strong organizational and multitasking abilities; excellent communication and customer service skills; proficiency in inventory management software and Microsoft Office Suite.
• Knowledge: Familiarity with heavy equipment and associated parts. Understanding of inventory management principles.
• Attributes: Demonstrated ability to develop and nurture excellent customer relationships. Aptitude and willingness to develop a deep understanding of complex equipment. Detail-oriented, proactive, and able to work both independently and as part of a team.

Benefits:
• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Ongoing training and professional development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.